Eligible
What may qualify
- Provider changes that prevent meaningful monitoring for paid users.
- Provider blocks or outages that materially interrupt paid watcher coverage.
- App-side failures that stop paid monitoring from working.
Not Eligible
What does not qualify
- No matching availability appeared during your watch window.
- An opening appeared and disappeared before you could book it.
- A short incident or temporary delay affected checks or email delivery.
- A third-party booking flow failed after the alert was sent.
What happens when something qualifies
The normal remedy is a pro-rata credit or pro-rata refund for the affected paid period.
Short incidents do not automatically trigger a refund or credit.
Free and beta plans do not generally qualify for service-interruption credits or refunds.
What we cannot guarantee
Checks are scheduled, not real-time. Availability detection, alert timing, provider compatibility, and booking success are not guaranteed.
No credit or refund is due only because a pass or subscription ended without a matching opening.
How we resolve it
If Camping Scout identifies a material interruption affecting paid users, the affected period will be reviewed and the remedy applied as a credit or refund.